Posted: Monday, November 6, 2017 9:33 PM
Job DescriptionYoung Living Essential Oils is currently looking for Inbound Member Services Representatives (MSR) to offer support and services to Young Livings members in all markets through various media outlets such as phone, e-mail, fax, and mail. The MSR will act as the liaison between Young Living and its members and interact with members and fulfill their needs in a timely and professional manner. Additionally, they will create and process orders while selling additional Young Living products and services.Essential duties and responsibilities include the following (other duties may be assigned):Talk with existing customers by phone or in person while recommending additional Young Living products and services for purchaseGenerate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clienteleResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionFollow up with problems, questions, and concerns and get back with the member inquiringTalk with customers by phone or in person and receive orders for products and servicesUnderstand and demonstrate proper phone etiquette and grammarConstantly communicate with your team leader and manager, including reporting issues on behalf of membersSell, recommend, and promote products and services based on a logical relationship with the customer's needs and interestsEffectively communicate information during the initial call to minimize the need for future contact and escalationInterpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns; troubleshoot service problemsHandle a high volume of calls covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolutionEffectively meet or exceed all performance expectations, including product promoting, call handling metrics, and quality standardsRelate with customers by effectively building rapport in a personal and professional mannerPractice continuous quality control in the processing and fulfillment of all customer orders to prevent any problems during order fulfillmentEffectively summarize in account notes every interaction to prevent repeat calls or cancellationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:2+ years of customer service experience is preferred.High school diploma or general education degree (GED) or equivalent combination of education and experienceComputer proficiency with Microsoft Office Suites (Outlook, Excel, Word, PowerPoint) is requiredMust be able to read, write and speak in the English languageReliable and consistent attendance is requiredSales experience preferredEmployee may work in an office setting. The individual must be able to tolerate the scent of essential oils worn or diffused. Company DescriptionThrough the painstaking steps of our proprietary Seed to Seal production process, we produce the best, most authentic essential oils in the world. We are committed to providing pure, powerful products for every family and lifestyle, all infused with the life-changing benefits of our essential oils.
• Location: Provo
• Post ID: 16567442 provo