Posted: Saturday, November 4, 2017 4:13 PM
Job Description Young Living Essential Oils is currently looking for Inbound Member Services Representatives (MSR) to offer support and services to Young Living’s members in all markets through various media outlets such as phone, e-mail, fax, and mail. The MSR will act as the liaison between Young Living and its members and interact with members and fulfill their needs in a timely and professional manner. Additionally, they will create and process orders while selling additional Young Living products and services. Essential duties and responsibilities include the following (other duties may be assigned): Talk with existing customers by phone or in person while recommending additional Young Living products and services for purchase Generate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clientele Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Follow up with problems, questions, and concerns and get back with the member inquiring Talk with customers by phone or in person and receive orders for products and services Understand and demonstrate proper phone etiquette and grammar Constantly communicate with your team leader and manager, including reporting issues on behalf of members Sell, recommend, and promote products and services based on a logical relationship with the customer's needs and interests Effectively communicate information during the initial call to minimize the need for future contact and escalation Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns; troubleshoot service problems Handle a high volume of calls covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution Effectively meet or exceed all performance expectations, including product promoting, call handling metrics, and quality standards Relate with customers by effectively building rapport in a personal and professional manner Practice continuous quality control in the processing and fulfillment of all customer orders to prevent any problems during order fulfillment Effectively summarize in account notes every interaction to prevent repeat calls or cancellations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: 2+ years of customer service experience is preferred. High school diploma or general education degree (GED) or equivalent combination of education and experience Computer proficiency with Microsoft Office Suites (Outlook, Excel, Word, PowerPoint) is required Must be able to read, write and speak in the English language Reliable and consistent attendance is required Sales experience preferred Employee may work in an office setting. The individual must be able to tolerate the scent of essential oils worn or diffused. Company Description Through the painstaking steps of our proprietary Seed to Seal production process, we produce the best, most authentic essential oils in the world. We are committed to providing pure, powerful products for every family and lifestyle, all infused with the life-changing benefits of our essential oils.
• Location: Provo
• Post ID: 16506027 provo