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Posted: Saturday, December 31, 2016 12:06 AM

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Job Description

About the Job
If you enjoy providing OUTSTANDING customer service and you are looking for a rewarding career, Juuva may be the place for YOU!

We are seeking dynamic and dedicated Customer Service Professional to work in our American Fork Office.

Juuva develops Nutritional and Enerceutical-based products for men, woman which are marketed through independent, world-wide multi-level marketing channels. Juuva empowers its global base of Independent Distributors to reach their dreams and inspire others along the way. The fast-paced environment and culture of change and growth provide a continuous stream of new and interesting challenges.
We’re looking for a 2+ years of customer service experience, and a college degree is a plus, but we also need a unique kind of person – someone who is punctual, dependable and organized. Your ability to work with multiple computer applications, while talk to member/customers, is a necessity. Most important, you must enjoy listening to, analyzing and solving problems. You’ll need to think on your feet, ask targeted questions, anticipate needs, and start fresh with every member/customer. You’re the reason that member/customers choose us and stay with us. You’re the voice of Juuva

Responsibilities
Responsibilities to included but not limited to:
Actively participate in new hire training program.
Ability to exercise scheduling flexibility (work holidays, split days off, late evenings and weekends if necessary)
Demonstrated ability to work in a structured/regulated and fast-paced environment with rigorous performance metrics.
Ability to work collaboratively with members and co-workers.
Ability to communicate effectively over the telephone and in face-to-face settings.
Receptiveness to coaching and performance feedback.
Ability to learn quickly and apply product knowledge to assist members/customers.
Ensures appropriate follow-up procedure as met.
Provide details of products and ensure systems are updated.
Maintains and updates member/customer accounts.
Ability to escalate customer’s issues responsibly.

Essential Job Requirements:

• Must have at least 2 years previous high level customer service experience
• Must have computer knowledge, including Microsoft Word, Excel programs
• Must possess excellent verbal and written communication skills
• Must be committed to providing excellent customer service at all times and supporting our clients/consultants in their businesses
• High School Diploma or equivalent job experience(3-5 years)

Qualifications
Actively participate in new hire training program.
Ability to exercise scheduling flexibility (work holidays, split days off, late evenings and weekends if necessary)
Demonstrated ability to work in a structured/regulated and fast-paced environment with rigorous performance metrics.
Ability to work collaboratively with members and co-workers.
Ability to communicate effectively over the telephone and in face-to-face settings.
Receptiveness to coaching and performance feedback.
Ability to learn quickly and apply product knowledge to assist members/customers.
Ensures appropriate follow-up procedure as met.
Provide details of products and ensure systems are updated.
Maintains and updates member/customer accounts.
Ability to escalate customer’s issues responsibly.

Essential Job Requirements:

• Must have at least 2 years previous high level customer service experience
• Must have computer knowledge, including Microsoft Word, Excel programs
• Must possess excellent verbal and written communication skills
• Must be committed to providing excellent customer service at all times and supporting our clients/consultants in their businesses
• High School Diploma or equivalent job experience(3-5 years)

Essential Job Expectations:

Attendance:
Must demonstrate and maintain an excellent record of punctuality and attendance
Reliable transportation is required

Job Knowledge:
Must have the capacity to retain and process the information provided in the company training program
Must be meeting the essential functions and basic duties as described for this position

Availability:
Must be capable of working a flexible schedule, weekend hours, and overtime hours when requested to do so. Our call center is open Monday-Friday from 8am-5pm

Key Competencies:
Responsibilities include the ability to manage multiple tasks, work independently and work effectively with others in a team environment is critical to the success of the team.
Answering incoming calls, providing the highest customer experience using PC based computer.
Excellent customer service skills
Self-motivated
Reliable and dependable
Attention to Detail
May require some travel to events

Company
Juuva

Contact Name
Bobbie Martin

Contact Email
bobbie.martin@juuva.com

Contact Phone
801-528-1895

• Location: American Fork, Utah, Provo

• Post ID: 10790616 provo
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