Posted: Monday, January 29, 2018 2:27 AM
Job Description Our vision at OpenEdge is to help software developers and businesses succeed by delivering secure and personalized payment solutions. As the integrated technologies division of Global Payments, we are on the cusp of payments innovation – adapting, scaling and simplifying how payments are processed, across platforms and points-of-interaction, in an increasingly complex landscape. OpenEdge serves more than 2,000 technology partners across 60 industry verticals throughout the US and Canada. The Customer Service Representative primarily supports payment industry partners and clients in a fast-paced inbound call center environment. The Customer Service Representative handles inquiries through multiple channels including phone and email to address customer questions. Responsibilities: Call Center Agent (80%) Manage incoming support inquiries via phone, email, and web Train clients on pricing terminology and payment industry practices Perform statement reviews and fee analyses Utilize reporting systems for transaction research Research and Maintenance (20%) Data entry for general account maintenance Reconcile banking and transaction reporting by compiling information in Excel Requirements: Two years customer service experience High School diploma or equivalent Ambition to WOW customers and drive to exceed expectations Ability to perform in an extremely fast paced work environment Strong attention to detail and ability to focus. Strong organization skills. Outstanding customer service skills. Experience with Microsoft Excel preferred. Excellent written and verbal communication skills. Good understanding of applying math in business situations. We are an EOE F/M/D/V. Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required. Company Description Open Edge is a division of Global Payments Inc. (NYSE: GPN) a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world. Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 29 countries throughout North America, Europe, the Asia-Pacific region and Brazil.
• Location: Provo
• Post ID: 18384377 provo