Posted: Sunday, December 31, 2017 6:55 AM
TEKsystems is actively seeking qualified technical support representatives for a contract to hire opportunity in Lehi, UT. We are looking for candidates with one year + of customer service/help desk support experience in a call center environment. The successful candidates will have software troubleshooting skills followed by hardware troubleshooting experience. This individual must be a quick learner as the first 2 weeks are spent being trained on their proprietary software and how to offer a high level of quality support to their customers. Our client has a very family oriented approach internally as well as externally with their client base and desire that all people be treated with this same level of caring and respect. Must have great verbal and written skills (support done through chat, email and via phone), Windows Operating Systems knowledge, preferably previously worked in a Windows environment. Any Server, Outlook, TCP/IP, etc. are a big plus but not required.ResponsibilitiesProvides accurate and timely technical support to customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Ensures that needs of customers are met. Champions customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent in a professional manner.Provides technical support via telephone, email and chat.Educates customers on the use of products.Assists in testing new and enhanced products.Accurately records and maintains incident.Qualifications1) Technical Support2) Software/Hardware Troubleshooting Experience3) Customer ServiceAbout TEKsystems:Join TEKsystems(R), a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
• Location: Lehi, Provo
• Post ID: 17821932 provo