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Posted: Wednesday, January 24, 2018 7:07 AM

If you are an active Vivint employee, please apply through Workday by searching \"Find Jobs\".
If this is your first time applying you will need to create a candidate account when you click on apply. Job Description
Collections Base+Bonus Professional (Orem): Work with current customers who are 30-90 days behind on their payments. Billing Professionals proactively make out-bound calls to customers and collect payment on their Vivint systems to prevent disconnection from the services we provide. Majority of calls are to customers who were on auto-pay but switched credit card/bank info and forgot to update their information with us.
An ideal candidate has sales background OR is motivated by performance pay. Quick, concise, motivated by money, has life responsibilities, problem solver, retains information given from leadership. Billing wants reps who want to work hard to earn additional $$ per month. We have reps clearing $40-50k in this department with commissions.
Hours: Full-time only. Department is open Monday through Saturday, Saturdays are required.
Department hours: Mon-Fri: 8am 8pm & Sat: 8-6pm
New Hire Shift is four days during the week 11:30 AM 8:00pm and Saturdays 9:30am-6:00pm.
Pay: $11/hour base + un-capped commission. We do have agents that are making anywhere from $800-$1200+ monthly in commission. The hourly rate will increase to $13.00 p/h plus commission after February 4th.
Job Description:
+ Confers with customers by telephone in an attempt to obtain payment and bring contract payments to current status.
+ Records information about financial status of customer and status of collection efforts.
+ Records information in customer PC file to update status of account and payment agreement.
+ Make collection decisions based on company policy and procedures.
+ Ability to process account adjustments.
+ Ability to research accounts.
+ Process and research returned mail.
+ Retains customers by addressing all of their needs including service, billing, updates to account, and renewals.
+ Assists supervisor by handling some escalated calls as needed.
+ Assists in training of new hires, providing them with side by side sessions.
+ Hourly rate $11/hr plus commission
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state and local laws. We are a drug free environment. We don t conduct pre-employment drug screening, however, we do conduct random drug testing on site.
Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company s World s 50 Most Innovative Companies for 2017. For more information, visit
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Associated topics: auction, audit, bill, biller, collector, loan, mitigation, pay, reconcile, revenue


• Location: Provo

• Post ID: 18258622 provo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018